Faq's
What is ClassYours.com ?
ClassYours is a trustwortthy online store that is dedicated to providing a wide range of quality products, including popular and trending items.
What kind of payment do you accept ?
We accept a wide range of payment options, including major credit cards and various others and Shop Pay.
Is the payment process secure ?
Certainly,all of our transaction are safeguarded through our partner Shopify, ensuring security.
What is the timeframe for dispatching my product?
After the validation of payment,your order will be processed and prepared for shipment within 48 to 72 business hours.
How can i reach customer service?
You can get in touch with our customer service team by emailing us at info@classyours.com or visting our dedicated contact page.
Are you products genuine ?
Yes, every single one of our products is genuine and comes directly from trustworthy manufactures and suppliers.
Can i modify my order after it has been placed ?
In the majority of case, we are unable to make any change to an order once it has been placed. However , if you require assistance or if it is the same day , please reach our customer service team and we will do our best to accommodate your request.
What is your policy regarding refunds ?
Once a purchase is made, it is considered final and cannot be refunded . However , if you happen to receive a product that is damaged or defective, we will be more than happy to replace it with a new one at no extra charge. Please reach out to our customer service team for assistance in such cases.
How do i go about cancelling my order ?
If you need to cancel an order, please get in touch with our customer service team as soon as you can. We will make every effort to assist you, but we cannot guarantee that we will be able to cancel your order once it has been processed.
Please ensure that you update any contact information such as email or phone number.
What's the expected timeframe for the arrival of my order?
The delivery duration will depend on where you are located and the shipping option you choose. To get an estimate of delivery times, kindly check the shipping details available during the checkout process.
What is the timeframe for receiving a refund?
Refunds are processed within a maximum of 14 days starting from the date the product is received, provided the product is returned in its original condition. This policy is applicable only to products that are not discounted.